Privacy Policy

RARO Group (“RARO”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you interact with our website, services, and digital platforms.

This policy is prepared in accordance with applicable data protection laws in the United Arab Emirates, including UAE Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as other relevant regulations.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website

• Clients and prospective clients

• Business partners and service providers

• Users interacting with our AI tools, chatbots, SaaS platforms, or digital services

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal data:

2.1 Personal Information

• Full name

• Email address

• Phone number

• Company name and business details

• Nationality and residency information (where required for business setup)

2.2 Business & Compliance Information

• Trade license details

• Passport copies or Emirates ID (only when legally required)

• Visa-related information

• Banking and corporate documentation (handled with strict confidentiality)

2.3 Technical & Usage Data

• IP address

• Browser type and device information

• Website usage data and analytics

• Cookies and similar tracking technologies

3. How We Collect Your Data

We collect personal data through:

• Website contact forms and consultation requests

• Direct communication via email, phone, or messaging platforms

• Use of our AI chatbots, automation tools, or SaaS solutions

• Cookies and analytics tools when you browse our website

4. Purpose of Data Processing

RARO Group collects and processes personal data for legitimate business purposes, including:

• Providing business setup and corporate services

• Responding to inquiries and consultation requests

• Company formation, licensing, visa, and compliance support

• Corporate banking assistance

• AI-powered automation, SaaS tools, and customer support services

• Improving our website, services, and user experience

• Legal, regulatory, and compliance obligations

We only process data that is relevant, necessary, and lawful for these purposes.

5. Legal Basis for Processing

Under UAE data protection laws, we process personal data based on:

• Your consent

• Contractual necessity (service delivery)

• Legal and regulatory obligations

• Legitimate business interests, where applicable

6. Data Sharing & Disclosure

We do not sell personal data.

We may share personal data only when necessary with:

• UAE government authorities and regulatory bodies

• Free zones, licensing authorities, and immigration departments

• Banks and financial institutions (with client authorization)

• Trusted third‑party service providers (IT, hosting, analytics, SaaS platforms)

All third parties are required to maintain strict confidentiality and data security standards.

7. AI, Automation & SaaS Tools

RARO Group may use AI-powered tools, chatbots, and automation systems to improve service efficiency and customer support.

• AI tools process only relevant and necessary data

• No sensitive data is used without consent

• Automated systems are monitored and reviewed regularly

• Data used for AI processes is protected and not misused

Clients retain full ownership of their business data.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill service obligations

• Comply with UAE legal and regulatory requirements

• Resolve disputes and enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

9. Data Security Measures

RARO Group implements strong administrative, technical, and organizational security measures, including:

• Secure servers and encrypted systems

• Restricted access to sensitive data

• Regular security reviews and updates

• Confidential handling of documents and credentials

Despite best efforts, no system is 100% secure, but we continuously work to protect your data.

10. Your Rights Under UAE Law

Subject to applicable laws, you have the right to:

• Access your personal data

• Request correction or updates

• Request deletion of data (where legally permitted)

• Withdraw consent at any time

• Object to certain processing activities

Requests can be made by contacting us using the details below.

11. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve functionality and performance

• Analyze website traffic and usage

• Enhance user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

12. Third‑Party Links

Our website may contain links to third‑party websites. RARO Group is not responsible for the privacy practices or content of external websites. We encourage users to review third‑party privacy policies separately.

13. International Data Transfers

Where required, data may be transferred outside the UAE to trusted service providers. Such transfers are conducted in compliance with UAE data protection laws and appropriate safeguards.

14. Changes to This Privacy Policy

RARO Group reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.

15. Contact Information

For questions, concerns, or data requests related to this Privacy Policy, please contact:

RARO Group
Email: info@rarogroup.com
Phone: +971 56 336 7000
Location: United Arab Emirates